Privacy

Your use of lufa.com is subject to Lufa Farms' Privacy policy. Please review our Privacy policy, which also governs the Site and informs users of our data collection practices.

Methods of payment

We accept VISA, MasterCard and American Express credit cards through our secure website. Payments are processed by Authorize.net and charges will appear listed on your statement as “Lufa Farms Inc”. 

Tax

Most of our products, such as fresh vegetables, are “zero-rated” basic grocery items, meaning that are not taxed. A few select items, such as sweets, are subject to GST and QST. The detail of any taxes applied will appear in your order confirmation. If you have any questions about how taxes are applied, don’t hesitate to contact us.

Delivery

We don't offer home delivery. Your weekly basket of fresh vegetables will be available at your selected pick-up point. Please consult your account page to find the address and delivery schedule for your pick-up point, or to change your pick-up point or delivery day.

Cancellation

Lufa Farms basket subscriptions can be cancelled at any time, in accordance with our Promise of satisfaction. If applicable, any balance remaining in your account will refunded using the payment method from the purchase transaction.

Food safety

We do our best to make sure that all foods are safe for consumption when they arrive at your pick-up point. For certain items that need to be refrigerated, it is very important that you pick up your basket on the same day as delivery. Many of our pick-up points don’t have refrigeration capabilities, and cannot ensure that these products will be safe for consumption the following day. For more information about Food Safety, please consult our Food Safety page.

Refund policy

As explained in our Promise of Satisfaction, we want to make sure that you’re completely satisfied with our service. If you’re not, please contact us so that we can make it right. Refunds for products that have been delivered can be issued up to 5 business days after delivery. If you are concerned about the safety of any food items, please do not consume them and be sure to contact us the right away for a full refund.

Your account

Some features on this site require registration. By registering, you agree to provide true, accurate, current and complete information about yourself. Some features on this site require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, notify Lufa Farms immediately. 

Links

This site may contain links to other Web sites operated by third parties. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We have not necessarily reviewed all the information on those other sites and are not responsible for the content of those or any other sites or any products or services that may be offered through those or any other sites. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites. 

Commenting policy

We encourage you to share your thoughts on our Site, on our Facebook pages and through other online community spaces. We welcome your contribution but expect it to be generally courteous. To that end, we have established the following policy.

We reserve the discretion to remove content that:

  • contains obscene, indecent, or profane language
  • contains threats or defamatory statements
  • contains hate speech directed at race, color, sex, sexual orientation, national origin, ethnicity, age, religion, or disability
  • promotes or endorse services or products. (Note that non-commercial links that are relevant to the topic or another comment are acceptable.)

Do not submit copyrighted or other proprietary material in any form unless you clearly indicate that you have permission to do so.  By posting your comments or other content, you grant Lufa Farms and anyone viewing the Lufa Farms site irrevocable permission to copy, distribute, make derivatives or display that content free-of-charge.

If you are a reporter, please send questions to pr@lufa.com rather than by submitting them as comments.