Customer Service Agent

Customer Service - VSL Offices

Part-time

Presence: On site

Contract position : No

Description
A Lufa Farms Community Representative is responsible for managing their own community of Lufavores by answering questions they may have and resolving any issues they have been faced with.
Requirements
Proactive & Charismatic;
Comfortable with sales and retention;
Willing to go above and beyond for our Lufavores;
Bilingual;
Time efficient and time-oriented;
Great work ethic, flexibility, attention to detail, and accuracy;
Comfortable using computer and associated applications, and particularly; comfortable working with/or learning to use customer service management software and Excel;
Ability to work quickly and precisely in a fast-paced environment;
Comfortable working independently;
Problem solver;
Has the ability to handle complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution;
Has the ability to multi-task, prioritize, and manage time effectively;
Can handle stressful situations in a calm manner.
Assets
Customer service experience;
University degree;
Experience in food or agriculture industry;
Genuine interest in Lufa Farms, our mission, and business model.
Schedule
Full Time - Wednesday to Sunday, 11am to 7pm/8pm
Full Time - Saturday to Wednesday, 11am to 7pm/8pm
Compensation & Benefits
Salary to be determined based on experience and knowledge of the candidate;
You will also be eligible to participate in the firm’s health insurance, dental and disability programs after completion of probationary period (paid 50% by the employee and 50% by Lufa Farms);
Access to Telehealth and the Employee and Family Assistance Program
Discount on your Lufa Farms basket.

Join our team

Lufa Farms is working to transform the way we feed cities and the world - and it’s not a challenge that we take lightly. We’re always looking for doers who believe in our mission and who are ready to roll up their sleeves, work hard, and grow with us. Think you’ve got what it takes? We’d love to hear from you.

Thank you for applying to Lufa Farms!

Please be patient while we review your application. We will contact you if you are the right fit for the role. If you haven’t joined our community of Lufavores already, browse the Marketplace to get to know us better!