Terms of Service

Basket Program

The Lufa Farms basket is a weekly program. This means that if you do not personalize or suspend your basket, by default we will deliver and charge your credit card for a $30 basket of seasonal produce. If you customize your basket, you will only be charged for the contents of the basket, with a minimum order of $15 and no maximum. You can suspend or customize your basket each week up until midnight before your delivery, and you can also cancel at any time by contacting us at 514-669-3559 or support@lufa.com.


Your use of lufa.com is subject to Lufa Farms' Privacy Policy. Please review our Privacy Policy, which also governs the site and informs users of our data collection practices.

Methods of Payment

We accept VISA and MasterCard credit cards through our secure website. All payments from credit cards added to an account before August 4, 2014 are securely processed by Authorize.net. All payments from credit cards added to account after that date, and for new accounts, are securely processed by Optimal Payments. Charges will appear listed on your statement as “Lufa Farms Inc”. 


Most of our products, such as fresh vegetables, are “zero-rated” basic grocery items, meaning that are not taxed. A few select items, such as sweets, are subject to GST and QST. The detail of any taxes applied will appear in your order confirmation. If you have any questions about how taxes are applied, don’t hesitate to contact us.


We don't offer home delivery. Your weekly basket of fresh vegetables will be available at your selected pick-up point. Please consult your account page to find the address and delivery schedule for your pick-up point, or to change your pick-up point or delivery day.


Lufa Farms basket subscriptions can be cancelled at any time, in accordance with our Promise of satisfaction. If applicable, any balance remaining in your account will refunded using the payment method from the purchase transaction.

Food Safety

We are compliant with all CFIA and MAPAQ food safety regulations.

Please be aware that we do sell products containing nuts, soy, and other allergens, and all customer orders are assembled in a common area. While we work to keep information as up-to-date as possible for each product on the Marketplace and consult with partners regularly about their food processing practices, individuals with severe sensitivity to trace amounts of any allergens should be advised that we cannot guarantee a complete absence of such allergens.

We do our best to ensure that all foods are safe for consumption when they arrive at your pick-up point, but it is very important that you pick up your basket on the same day as delivery. Many of our pick-up points don’t have refrigeration capabilities and therefore there is no guarantee that products will be safe for consumption the day following delivery.

For more information about Food Safety, please consult our Food Safety page.

Refund Policy

As explained in our Promise of Satisfaction, we want to make sure that you’re completely satisfied with our service. If you’re not, please contact us so that we can make it right. Refunds for products that have been delivered can be issued up to 5 business days after delivery. If you are concerned about the safety of any food items, please do not consume them and be sure to contact us the right away for a full refund.

Your Account

Some features on this site require registration. By registering, you agree to provide true, accurate, current and complete information about yourself. Some features on this site require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, notify Lufa Farms immediately. 


This site may contain links to other Web sites operated by third parties. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We have not necessarily reviewed all the information on those other sites and are not responsible for the content of those or any other sites or any products or services that may be offered through those or any other sites. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites. 

Commenting Policy

We encourage you to share your thoughts on our Site, on our Facebook pages and through other online community spaces. We welcome your contribution but expect it to be generally courteous. To that end, we have established the following policy.

We reserve the discretion to remove content that:

  • contains obscene, indecent, or profane language
  • contains threats or defamatory statements
  • contains hate speech directed at race, color, sex, sexual orientation, national origin, ethnicity, age, religion, or disability
  • promotes or endorse services or products. (Note that non-commercial links that are relevant to the topic or another comment are acceptable.)

Do not submit copyrighted or other proprietary material in any form unless you clearly indicate that you have permission to do so.  By posting your comments or other content, you grant Lufa Farms and anyone viewing the Lufa Farms site irrevocable permission to copy, distribute, make derivatives or display that content free-of-charge.

If you are a reporter, please send questions to pr@lufa.com rather than by submitting them as comments.

We reserve the right to update these policies at any time. We will do our best to notify users of significant changes to our policies, and we encourage users to check back on this page from time to time to check for updates.

© 2015 Lufa Farms Inc. Read our Privacy policy.

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