Since that fateful Friday, March 13, we've been continually adapting to a new reality and have established many safety measures throughout our operations. In addition to current provincial guidelines that we’re all following, see below for a summary of the additional actions we’ve taken so far to safely navigate these times.
Around the office and in our distribution centre.
1) Stricter cleaning protocols. We've reinforced hand-washing guidelines and clean all surfaces many times a day. We also have dedicated team members who patrol our spaces to reinforce safety measures and keep things clean throughout the day.
2) Masks are a must. From early on, masks have been mandatory in addition to respecting social-distancing at all times.
3) Onsite nurse. Everyone who comes into the distribution centre must first visit the nurse to have their temperature taken, check for symptoms, ask questions they may have, and receive a fresh mask (that can be replaced when needed).
Changes in our delivery network.
The slow but steady return of our pick-up points. Due to business closures and provincial policies, we had to temporarily halt all pick-up point deliveries. The good news is we're back up to 200 and counting.
Restored home delivery network and three delivery windows. We’ve been prioritizing home delivery as we’ve rebuilt our coverage from a limited range to now serving as far as Salaberry-de-Valleyfield, Chateauguay, and L'Assomption. We also have more delivery windows so Lufavores can pick what best fits their schedule.
Safety first and feedback from Lufavores. For the most part, each delivery is contactless - you can leave your previous basket outside your door and your driver will make the exchange. Drivers are currently allowed to enter apartment buildings to deliver your basket to your door, but that may change if the government issues new guidelines. Our delivery partners regularly check in with feedback given directly from Lufavores via our updated basket and delivery rating system (found at the top of the Marketplace).
We're closely following the evolving situation and continuing to implement any new sanitary measures recommended by the provincial and national governments. For more information regarding the novel coronavirus, please visit https://www.quebec.ca/en/2019-coronavirus and https://www.canada.ca/en/coronavirus.